Last updated: September 2026
This policy explains when a Tivimate IPTV payment can be refunded and when it cannot. Refunds after activation are limited, which is why we offer a free trial first. Please read it carefully before subscribing; it forms part of our Terms of Service.
Use the 24-Hour Free Trial First
We strongly recommend all customers use our 24-hour free trial before purchasing. It costs nothing, needs no credit card, and lets you check the channels you care about on your own devices and connection. Due to the nature of digital streaming, we generally do not offer refunds once a full subscription is activated.
Technical Issues
If you experience technical difficulties, our support team is committed to fixing the issue within 48 hours. If we cannot resolve a confirmed server-side issue, a partial refund may be issued at our discretion.
Accidental Purchase Window
Any refund requests based on "accidental purchase" must be made within 2 hours of payment and before the account has been used to stream content.
Non-Refundable
No refunds will be issued for "change of mind", for local internet/ISP issues outside of our control, or for accounts suspended or terminated for breaching our Terms of Service (for example, account sharing).
Cancellation
All plans are prepaid for a fixed term and do not renew automatically, so there is nothing to cancel and no cancellation fee. If you do not want to continue, simply do not buy another term. Stopping use part-way through a term does not by itself qualify for a refund.
How to Request a Refund
Message our support team on WhatsApp with the phone number or username on the account, the date of payment, and a short description of the problem. For technical issues, we will first try to fix it; if a refund is due under sections 2 or 3, we will confirm the amount and how it will be returned.
Questions about a refund? Contact our support team via the contact page — support is on WhatsApp.