Terms of Service

1. The service

Tivimate provides a subscription that gives you access to live TV channels and on-demand content over the internet, delivered as Xtream Codes or M3U credentials that you load into a compatible player app on your own device.

Tivimate is an independent service. We are not the developer of the TiviMate app or of any other player app, and we are not affiliated with any television network, content provider, or broadcaster mentioned on this website. All trademarks belong to their respective owners.

2. Free trial

We offer a 24-hour free trial, requested via WhatsApp, with no credit card required. The trial is intended to let you check the service on your own devices and connection before you pay. We may limit trials to one per person, household or device.

3. Your account

Your credentials are for your own household. You agree not to resell, redistribute, or share your account credentials with third parties. The number of simultaneous connections is set by the plan you buy; streaming on more devices at once than your plan allows may lead to the account being suspended or terminated without a refund.

You are responsible for keeping your credentials private and for all use of your account.

4. Plans, payment and renewal

Plans and prices are listed on our pricing page. Every plan is prepaid for a fixed term, and the term starts when your subscription is activated.

Plans do not renew automatically, and there is no contract or cancellation fee. To keep watching after a term ends, you buy a new term; your existing credentials normally carry over. Where a plan is shown with an introductory price, renewal is at the standard price shown on the pricing page at the time you renew.

5. Acceptable use

The service is for personal, non-commercial use only. You may not rebroadcast, record for redistribution, publicly exhibit or charge others for access to anything you watch through it. The full rules are in our Acceptable Use Policy, which forms part of these terms.

6. Complying with the law where you live

The rules on streaming and copyright differ between countries, states and provinces. You are responsible for making sure that your use of the service complies with the laws that apply to you. Our guide to IPTV legality explains the general principles, but it is not legal advice.

7. Service availability

We work to keep the service running smoothly, and scheduled maintenance will be announced in advance via our support channel where possible. However, the service is provided "as is" and "as available". We do not guarantee that it will be uninterrupted or error-free, that any particular channel or programme will be available at any particular time, or that the channel line-up will stay the same. Channels and on-demand titles may be added, changed or removed.

Stream quality also depends on things outside our control, including your internet connection, your device and the player app you use.

8. Limitation of liability

To the extent permitted by law, we are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, the service, and our total liability to you for any claim relating to the service is limited to the amount you paid for the subscription term in which the claim arose. Nothing in these terms limits any liability that cannot be limited under the law that applies to you.

9. Refunds

Refunds are governed by our Refund & Cancellation Policy. In short: please use the free trial before buying, because refunds after a subscription is activated are limited.

10. Suspension and termination

We may suspend or terminate an account that breaches these terms or the Acceptable Use Policy, including account sharing and resale. Where an account is terminated for a breach, no refund is due for the remaining term.

11. Changes to the service and to these terms

We may modify, suspend, or discontinue any aspect of the service, and we may update these terms from time to time. We will give reasonable notice of material changes where possible. The date at the top of this page shows when the terms were last updated, and the version in force when you buy or renew a plan applies to that term.

12. Contact

Questions about these terms go to our support team on WhatsApp via the contact page.