When TiviMate is not working, first find out which part has failed. Enter the same login in a second player: if it fails there too, the problem is the login, the plan or the provider, and no app setting will fix it. If it works there, the problem is in TiviMate or the device. Refresh the playlist, restart the app, then clear its cache. A three-digit number on screen comes from the provider's server, so look it up rather than reinstalling.
TiviMate is a media player published by Armobsoft FZE, and it provides no content, so much of what looks like the app failing is really the playlist behind it. We are not the developer. We sell a separate subscription, Tivimate IPTV. The developer publishes no troubleshooting manual we could read, so the menu names below may differ in your version; look for each option by what it does.
Is It TiviMate, the Login or the Provider?
Run these checks in order before you change anything. They take a few minutes and save you from rebuilding a working setup.
Our IPTV player comparison lists other players for the second-player test. Anything that fails in both players goes to your provider, with the time it happened and the channel it happened on.
What Are You Seeing?
TiviMate Not Loading Channels
An empty list or a load that never finishes is nearly always the playlist. Open the playlist settings and refresh it. Then re-enter the server URL, username and password exactly as your provider sent them, watching for a space pasted at the end of a field, and keep http:// or https:// and any port number. Check that the plan has not ended. A very large list can take several minutes on a first load, so give it time before deciding it has failed.
A list that shows up but has lost some channels usually means the provider changed its lineup, so refresh it. More detail is in the TiviMate playlist guide, and for players in general see fixing channels that will not load. Our TiviMate channel list page explains who controls the list.
An Error Number on Screen
A three-digit number is usually the provider’s server answering. It tells you whether to keep working on your side or contact them. Look it up in the TiviMate error codesguide, which covers 401, 403, 404, 458, 502, 503, 520 and the longer messages from the app’s video engine, and says who can fix each one.
Black Screen, No Picture or Freezing
If channels list but will not play, try a few others first. One bad channel is that stream, and all of them is the account or the server. If some play with sound and no picture, try switching the decoder setting between hardware and software in the app’s playback options. Stutter that comes and goes is more often the connection, and it has a whole guide of its own: the TiviMate buffering fix.
TV Guide Empty or Wrong
The guide is a separate download, so channels can work while it does not. Force an update from the EPG settings, then work through the TiviMate EPG guide, which has a fix for each symptom.
The App Crashes or Will Not Open
Go to the device’s app settings, force stop TiviMate and open it again. If that fails, clear the cache, which leaves your playlists in place. Clear data only as a last step, because it wipes your setup and you will have to add the playlist again. Check the device’s free storage as well, since a full stick can struggle to save a large guide. If it began right after an update, install the current build from the developer’s own route in our install guide, and not from a mirror.
TiviMate Not Working on a Firestick
Check the model before anything else. Fire TV sticks that run Vega OS cannot install TiviMate, so if you moved to a new stick and cannot get the app on it, that is the reason. IPTV on a Firestick shows how to tell. On Fire OS sticks, check free storage next. If Premium features stopped on a device without Google Play, Premium there is managed through TiviMate Companion, not through your IPTV provider.
On a Phone or Tablet
The developer says the app is designed for Android TV and remote control navigation, and is not optimized for touch devices. If it works badly on a phone, that may be all that is wrong. A TiviMate alternative may suit that screen better.
No Sound, No Subtitles or No Movies
Sound and subtitles are often a track choice. Open the playback options while the channel plays and pick another audio or subtitle track, then check the volume on the device and the TV. Not every channel carries captions, and that is the broadcast or the provider, not the app. If movies and series are missing while live channels work, check what your provider includes and how you logged in, since an M3U link may carry less than an Xtream Codes login. Our page on Xtream Codes and M3U logins sets out the difference.
Recording, Catch-Up or Multiview Missing
These sit behind TiviMate Premium, per our Premium guide, so a free copy does not have them. Catch-up also needs archive streams from your provider. Recording needs storage the device can write to; see how to record IPTV.
Who Can Fix It?
Your provider handles channels, logins, guide data and server errors. The developer handles the app and Premium. You handle the connection, the device and the details you typed. If we are your provider, contact us on WhatsApp with the error and the channel. We offer 24/7 WhatsApp support for the service we sell, though we cannot change the app. If you are choosing a provider, what a Tivimate IPTV subscription includes is on its own page.
Frequently Asked Questions
Why is TiviMate not working today?
If it worked yesterday and you changed nothing, look first at the provider or the plan. Try the login in a second player. If it fails there too, the app is not the cause. We know of no official status page for TiviMate.
Why does TiviMate keep loading and never open the channels?
Usually the playlist download is slow or failing. Give a first load a few minutes, then check the login details and the plan's end date. A list that loaded before and now hangs can also mean a device short of free storage.
What does error 458 mean in TiviMate?
It is not a standard web status code. Servers use it for their own reasons, most often to refuse an expired or blocked account or too many connections. Our TiviMate error codes page lists this and the others.
Will reinstalling TiviMate fix it?
Only if the fault is in the app, and you may have to add your playlist again. Try the second-player test first so you do not rebuild your setup for a problem that sits with the provider.
Who do I ask for help?
Your provider for channels, logins and guide data. The app's developer for the app and Premium. If Tivimate IPTV is your provider, message us on WhatsApp; we can help with our service but we do not make the app.
Need a playlist for TiviMate?